Experience with the environment and game presentation of Division 1 intercollegiate athletic events including use of production and audio visual equipment.Proficiency in Production room software.Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.Excellent interpersonal skills with the ability to develop and maintain productive, collaborative relationships with internal and external stakeholders.Excellent time management and organizational skills.Excellent customer service skills and the ability to work with diverse groups of people.Must be available to work a flexible schedule including nights, weekends, and holidays. Proven ability to be flexible and adapt to changing priorities.Excellent verbal, written and presentation communication skills.Knowledge of safety practices and all applicable safety standards for public facilities.A minimum of 2 years of related experience.equivalent, Bachelor's degree from an accredited four-year college or university is preferred. This could be a varied work schedule outside of normal University hours of operation. Act as facility manager on duty as required by arena programming.Assist in developing and maintain policies and procedures for arena operations and staff.

Assist Manager of Arena Operations in time reporting and event expense reconciliation.

Receives and responds to complaints from tenants and guests or refers them to the Manager of Arena Operations.

Prepares regular and event related reports noting staffing, incidents, recurring issues, etc.

Communicates in a timely fashion any/all problems and proposed solutions to the Manager of Arena Operations.

Develops training and role models behavior to ensure excellent customer service is provided to guests and user groups of the arena.

Learn and participate in on-ice work including but not limited to operating ice resurfacer, edger and painting ice as well as installation, maintenance and breakdown of arena ice surface and arena deck floor.

Duties include hiring, training, assigning, overseeing and evaluating work.

Assist the Manager of Arena Operations in management and supervision of personnel including student, contracted, temporary, or regular employees.

Daily inspection of arena facilities and equipment for proper and safe use by guests.

Works alongside the Manager of Arena Operations to ensure arena is clean and safe, and meets regulatory requirements.

The incumbent ensures a top quality experience for all guests, keeping in mind both the needs of the users as well as adherence to the facility rules, regulations and policies.

Work includes directing and coordinating facility personnel, subcontractors, and daily activities involved in the successful preparation and execution of events at the arena. The incumbent will act as a liaison between the arena and Bentley students and faculty in regards to production room and audio visual assets of the facility. The Assistant Manager, Arena Operations works with the Manager of Arena Operations in the management of all activities in the arena with focus on the development and execution of audio visual aspects elements and game presentation.

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